UNITEX HUB

Frequently Asked Questions

Answers to common questions about UNITEX HUB, our CBT tools, and learning resources.

What is UNITEX HUB? +

UNITEX HUB is a digital learning platform offering CBT practice, academic resources, and tools that help students and educators succeed.

Which exams does UNITEX HUB support? +

We support preparation for UNIVERSITY CBT EXAMS, JAMB, WAEC, NECO, and other academic assessments through smart CBT systems.

Is UNITEX HUB mobile-friendly? +

Yes. UNITEX HUB is fully responsive and optimized for smartphones, tablets, and desktops.

Do I need to pay to use UNITEX HUB? +

Some features are free, while advanced tools and premium resources may require a subscription.

What is the benefit of using UNITEX HUB? +

UNITEX HUB provides a structured yet flexible digital environment where
learners can study, practice, and improve at their own pace.
It offers smart learning technology that removes barriers to education and supports measurable progress.

What happens if a make payment and i didn't verify +

If you make a payment but do not verify it within the specified time, your transaction will be canceled, and it cannot be refunded according to our refund policy.

How do I create an account on UNITEX HUB? +

To create an account, click on the “Sign Up” button, fill in your correct details, and submit the form. A verification step may be required before full access is granted.

How do I log in to my account? +

Click on the “Login” button, enter your registered email or username and password, then submit. Ensure your details are correct to avoid login issues.

What should I do if I forget my password? +

Use the “Forgot Password” option on the login page to reset your password. Follow the instructions sent to your registered email.

Why am I unable to log in to my account? +

This may occur due to incorrect login details, an unverified account, or temporary system maintenance. Double-check your credentials or contact support if the issue persists.

How do I verify my account after registration? +

After registration, follow the verification instructions provided on the platform or sent to your email to activate your account fully.

What happens if I make a payment but forget to upload my proof of payment? +

If proof of payment is not uploaded within the required time, the transaction will remain unverified and may be canceled automatically.

Can I verify my payment after the time limit has passed? +

Late verification may not be accepted. Users are advised to upload proof of payment immediately after completing a transaction.

How long does payment verification take? +

Payment verification is usually completed within a short period, but it may take longer during peak hours or due to network delays.

Will I lose my access if my payment is not verified? +

Yes. Unverified payments do not grant access to premium features or services on the platform.

How do I start a CBT practice after logging in? +

Once logged in, navigate to the CBT section, select your exam type, and click “Start Test” to begin your practice session.

Can I pause a CBT test and continue later? +

CBT sessions are timed. Once started, pausing may not be allowed depending on the test configuration.

What should I do if my test ends unexpectedly? +

If a test ends due to network or device issues, contact support with your details for assistance.

Is my personal information safe on UNITEX HUB? +

Yes. We take data security seriously and use appropriate measures to protect your personal information.

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